BetPro ID Privacy Policy — Your Data, Your Rights

1 Overview

betpro id is an online gaming platform serving players across Pakistan. We offer Sports Betting, Live Casino, Bingo, and other games — all transacted in PKR through payment methods that Pakistani players know and trust, including JazzCash, Easypaisa, and Raast.

When you use betpro id, you share certain personal information with us — either directly when you register, or automatically as you interact with the platform. This Privacy Policy is our commitment to being fully transparent about that process. We do not sell your data. We do not use it for purposes beyond what is described here. And we maintain security measures appropriate to the sensitivity of the information we hold.

This policy applies to all services offered under the betpro id brand, including the website, mobile experience, customer support interactions, and any promotional communications we send you. It should be read alongside our Terms and Conditions.

2 Data We Collect

We collect personal data in three ways: information you provide directly, information generated by your activity on the platform, and in some cases, information received from third-party service providers as part of our verification processes.

We only collect what is genuinely necessary for the purposes described in this policy. If a piece of data is no longer needed, it is either anonymised or deleted in accordance with our retention schedule outlined in Section 7.

3 How We Use Your Data

Every piece of personal data we collect has a specific, documented purpose. Here is a straightforward breakdown:

• Account management: To create and maintain your betpro id account, verify your identity, and ensure your profile information stays accurate.
• Processing transactions: To handle deposits and withdrawals securely in PKR, including communicating with payment processors like JazzCash and Easypaisa on your behalf.
• Platform personalisation: To remember your preferences, show relevant Cricket and PSL betting markets, and surface promotions that match your playing history.
• Fraud prevention and security: To detect unusual activity, prevent unauthorised access, and protect both you and the platform from abuse.
• Customer support: To respond to your queries, resolve disputes, and follow up on account issues in a timely and accurate way.
• Legal and compliance obligations: To fulfil any obligations required by applicable law, including record-keeping and anti-money laundering checks.
• Marketing communications: To send you promotional offers, bonus updates, and platform news — but only where you have not opted out of such communications.

4 Data Sharing

betpro id does not sell your personal data to any third party. We do not share your information with advertisers, data brokers, or other gaming platforms. The only circumstances under which your data is shared with external parties are as follows:

• Payment processors: Data shared with JazzCash, Easypaisa, Raast, or bank partners is strictly limited to what is required to complete your transaction. These providers operate under their own privacy policies and are bound by data handling obligations.
• Identity verification providers: Where we use a third-party KYC (Know Your Customer) service to verify your age or identity, your submitted documents are processed securely and not retained beyond the verification window.
• Technical infrastructure providers: Cloud hosting, analytics, and security services that help us operate the platform may process limited technical data (such as IP addresses or error logs) as part of their service. These providers are contractually prohibited from using this data for any other purpose.
• Legal authorities: If required by applicable law, a court order, or a legitimate request from a regulatory or law enforcement body, we may be required to disclose certain user data. We will only do so to the extent legally required and will not volunteer information beyond what is specifically requested.

5 Payment Data

All financial transactions on betpro id are processed in PKR. We support the following payment channels for Pakistani players:

When you make a deposit or request a withdrawal, the transaction is handled directly by the relevant payment provider using their own secure infrastructure. betpro id does not store full payment card numbers, mobile wallet PINs, or bank account passwords on our servers. We retain only a tokenised reference and transaction record necessary for our financial reconciliation and your account history.

All payment data in transit between you and betpro id is encrypted using industry-standard TLS (Transport Layer Security). Financial records are retained for a minimum period required for accounting and compliance purposes, after which they are securely deleted or anonymised.

6 Cookies & Tracking Technologies

betpro id uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, and understand how players use the site so we can keep improving it.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These handle your login session, keep your account secure, and ensure pages load correctly. You cannot opt out of these without breaking core platform functionality.
• Preference cookies: Remember your settings, such as preferred language, display options, and notification choices, so you do not have to re-enter them every session.
• Analytics cookies: Help us understand which pages and features are most used, where players experience difficulties, and how we can improve the overall experience. Data collected is aggregated and does not personally identify you.
• Security cookies: Detect and prevent fraudulent activity, bot traffic, and account abuse by tracking suspicious patterns across sessions.

You can manage cookie preferences through your browser settings. Note that disabling non-essential cookies may affect some personalisation features but will not prevent you from using the core platform.

7 Data Retention

We do not keep your personal data for longer than necessary. The specific retention period depends on the type of data and the purpose for which it was collected:

• Active account data (name, contact details, preferences) is retained for as long as your account remains open and active.
• Transaction and financial records are retained for a minimum of five years to meet standard accounting and compliance requirements, even after an account is closed.
• Identity verification documents are retained for the period required by applicable KYC obligations, after which they are securely deleted.
• Support and communication records are kept for up to three years from the date of the last interaction, to help resolve any future disputes or follow-up queries.
• Usage and analytics data is typically anonymised within 12 months of collection, after which it can no longer be linked back to your individual account.

When data reaches the end of its retention period, it is either permanently deleted from our systems or anonymised in a way that it can no longer be associated with you as an individual. You may also request early deletion of certain data by exercising your rights as described in Section 9.

8 Security Measures

Protecting your data is a priority we take seriously. betpro id employs a layered approach to security that covers data in transit, data at rest, and access controls within our organisation:

• TLS encryption is applied to all data transmitted between your device and our servers, ensuring that information cannot be intercepted in transit.
• Password hashing: Your account password is never stored in plain text. We use industry-standard hashing algorithms so that even internal staff cannot view your password.
• Access controls: Access to personal data within betpro id is restricted on a need-to-know basis. Staff who handle player data are subject to confidentiality agreements and receive regular data handling training.
• Session security: Active sessions are monitored for anomalies. Suspicious login attempts trigger additional verification steps to protect your account.
• Regular audits: Our security practices are reviewed periodically to ensure they remain appropriate as technology and threats evolve.

9 Your Rights

As a player using betpro id, you have meaningful rights over your personal data. These include:

To exercise any of these rights, contact our support team through the live chat available on the platform or via the email address listed in the footer. We will respond to all valid requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing your request to protect your account from unauthorised data access.

10 Minors

betpro id is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes an age declaration requirement, and we carry out verification checks to enforce this.

If we become aware — through a report, verification check, or any other means — that a minor has registered an account on the platform, that account will be immediately suspended, all balances will be held pending review, and the personal data associated with the account will be flagged for deletion in accordance with applicable law.

If you are a parent or guardian and believe a minor in your care has accessed betpro id, please contact our support team immediately. We treat these reports with the highest priority.

11 Policy Updates

betpro id may revise this Privacy Policy from time to time as the platform evolves, as we adopt new technologies, or in response to changes in applicable laws and best practices. When significant changes are made, we will notify registered players via their registered email address or through an in-platform notification before the updated policy takes effect.

The "Last Updated" date at the top of this page reflects the most recent revision. We recommend reviewing this page periodically so you are always aware of how your data is being handled. Your continued use of betpro id after an updated policy is published constitutes your acceptance of the revised terms.

12 Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information has been handled, please reach out to our support team. We are available via live chat on the platform and aim to respond to all privacy-related enquiries promptly.

You can also reach us at the email address listed in the footer of this page. Please include your registered username or account email so we can locate your data efficiently and respond accurately.

For general platform support, billing questions, or responsible gaming assistance, visit our FAQ page or the Responsible Gaming section.